When it comes to running a business, providing excellent customer support is crucial. One way to streamline your customer service operations is by using help desk software. Small business call center software allows you to efficiently manage customer inquiries, track issues, and provide timely solutions. In this article, we will explore the top 10 free help desk software options available for businesses of all sizes.
What is the function of help desk software?
Looking for free help desk software for your small business? Check out these best help desk software examples that offer features like ticket management, knowledge base, and automation. Streamline your customer support operations with these free help desk software solutions.
Top Rated Customer Service Help Desk Software 2024
| No. | Help Desk Software | Description | Features | Website |
|---|---|---|---|---|
| 1 | Freshdesk | Cloud-based help desk software for small to medium-sized businesses. | Ticketing, knowledge base, automation, reporting, multi-channel support. | Freshdesk |
| 2 | Zoho Desk | Comprehensive help desk software with AI-powered assistance. | Ticketing, knowledge base, social support, automation, analytics. | Zoho Desk |
| 3 | Spiceworks Help Desk | Free help desk software for IT professionals. | Ticketing, knowledge base, IT asset management, reporting. | Spiceworks Help Desk |
| 4 | osTicket | Open-source help desk software. | Ticketing, knowledge base, email integration, reporting. | osTicket |
| 5 | HubSpot Service Hub | Free help desk software integrated with CRM and marketing tools. | Ticketing, knowledge base, live chat, automation, reporting. | HubSpot Service Hub |
| 6 | SuiteCRM | Open-source CRM with help desk functionality. | Ticketing, knowledge base, workflow automation, reporting. | SuiteCRM |
| 7 | UVdesk | Open-source help desk software with eCommerce integration. | Ticketing, knowledge base, multi-store support, reporting. | UVdesk |
| 8 | ManageEngine ServiceDesk Plus | IT service management software with a free version. | Ticketing, knowledge base, asset management, reporting. | ManageEngine ServiceDesk Plus |
| 9 | Mojo Helpdesk | Cloud-based help desk software for small businesses. | Ticketing, knowledge base, reporting, email integration. | Mojo Helpdesk |
| 10 | Jitbit Helpdesk | Help desk software with a free plan for small teams. | Ticketing, knowledge base, automation, reporting. | Jitbit Helpdesk |
1. Freshdesk
Freshdesk is a popular help desk software that offers a free plan for small businesses. It provides a user-friendly interface, ticket management, automation tools, and a knowledge base. With Freshdesk, you can easily collaborate with your team members and provide excellent customer support.
2. Zoho Desk
Zoho Desk is another powerful help desk software that offers a no cost plan for businesses with up to three agents. It provides features like ticket management, customer self-service portals, automation, and analytics. Zoho Desk also integrates with other Zoho products, making it a comprehensive solution for small businesses.
3. Spiceworks
Spiceworks is a free Cloud Help Desk that is specifically designed for IT professionals. It offers features like ticket management, knowledge base, network monitoring, and reporting. Spiceworks also has a vibrant community where you can connect with other IT professionals and get help with technical issues.
4. HubSpot Service Hub
HubSpot Service Hub is a free help desk software that is part of the larger HubSpot CRM platform. It offers features like ticketing, live chat, knowledge base, and customer feedback. HubSpot Service Hub also integrates seamlessly with other HubSpot tools, allowing you to manage your customer interactions in one place.
5. Jira Service Desk
Jira Service is a popular help desk software that offers a no cost plan for up to three agents. It is a robust solution that provides features like ticketing, automation, SLA management, and reporting. Jira Service Desk is highly customizable and can be tailored to fit the specific needs of your business.
6. osTicket
osTicket is an open-source help desk software that is available for free. It offers features like ticket management, customer portal, knowledge base, and reporting. osTicket is highly customizable and can be easily integrated with other systems using its API.
7. Helpy
Helpy is a help desk software that is designed for small businesses. It offers features like ticketing, knowledge base, customer portal, and reporting. Helpy is easy to set up and use, making it an ideal choice for businesses that are new to help desk software.
8. Mojo Helpdesk
Mojo Helpdesk is a free help desk softwares that offers a basic plan for small businesses. It provides features like ticketing, knowledge base, reporting, and email integration. Mojo Helpdesk is simple to use and can help you streamline your customer support operations.
9. UVdesk
UVdesk is a free help desk software that offers a cloud-based solution for businesses. It provides features like ticketing, knowledge base, customer portal, and reporting. UVdesk is highly customizable and can be easily integrated with other systems using its API.
10. HelpSpot
HelpSpot is a free help desk software that offers a basic plan for small businesses. It provides features like ticketing, knowledge base, reporting, and email integration. HelpSpot is easy to use and can help you manage your customer support efficiently.
Help desk software and remote support tools free download
Choosing the right help desk software packages is essential for providing excellent customer support. The help desk software reviews mentioned in this article offer a range of features to help you streamline your customer service operations. Whether you are a small business or an IT professional, there is a help desk ticketing software list available to meet your needs. Evaluate your requirements and choose the one that best fits your business.